FAQ

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Frequently Asked Questions (FAQ) for Elate Moving

What services does Elate Moving provide?

Elate Moving offers various services, including local and long-distance moving in US and Canada, packing and unpacking, storage solutions, and specialty item handling. We can handle residential and commercial moves of all sizes.

How can I request a moving quote?

You can request a free moving quote by filling out our online form on our website or by calling our customer service representatives at 800-991-0474. We’ll need some details about your move, such as the starting and ending locations, the size of your home or office, and your preferred moving date.

Is your company licensed and insured?

Yes, we are fully licensed and insured. We prioritize the safety of your belongings and our staff throughout the moving process.

What factors affect the cost of my move?

The cost of your move depends on various factors, including the distance, the volume of items, packing services, and additional services you require. Our team will provide a transparent estimate after assessing your specific needs.

Do you provide packing and unpacking services?

Yes, we offer professional packing and unpacking services to make your move as stress-free as possible. Our experienced team will ensure your items are packed securely and efficiently.

Can I pack my own items?

Absolutely, you can choose to pack your items yourself. We also offer packing supplies if you need them. Just let us know your preferences during the booking process.

Do you offer storage solutions?

Yes,  Elate Moving provides secure storage solutions for short-term and long-term needs. Your belongings will be stored in a climate-controlled environment, ensuring their safety.

What should I do with fragile or valuable items during the move?

We recommend notifying our team about any fragile or valuable items, and we can take extra precautions to ensure their safety during transportation. Consider purchasing additional valuation coverage for added peace of mind.

What is your cancellation policy?

Our cancellation policy may vary based on the specific details of your move and the timing of your cancellation. Please contact our customer service team as soon as possible if you need to cancel or reschedule your move.

How should I prepare for moving day?

We have a comprehensive moving day checklist available on our website to help you prepare. It covers everything from packing tips to essential items to keep handy during the move.

How far in advance should I book my move?

It’s advisable to book your move as early as possible to secure your preferred moving date. We recommend at least 4-6 weeks in advance, especially during peak moving seasons.

What payment methods do you accept?

We accept various payment methods, including credit cards, cash, Zelle, Venmo, cryptocurrency, and certified checks. Please contact our team for specific payment-related inquiries.

Are there any items you cannot move?

Yes, there are items we cannot transport, such as hazardous materials, perishable items, and illegal goods. Please consult our team for a comprehensive list and guidance on handling such items.

What measures do you take to ensure the safety of my belongings during the move?

We use high-quality packing materials, secure loading and unloading practices, and well-maintained vehicles to safeguard your belongings. Our team is trained to handle items with care, and we also offer insurance options for added protection.

How can I track my shipment during a long-distance move?

Our customer service team can assist you with tracking information.

If you have any more questions or require additional information, please don’t hesitate to contact our customer service team. We’re here to make your move as smooth as possible!

Do I need to be present during the move?

It’s advisable for you or a representative to be present during the move to answer any questions and provide guidance to the movers. If you cannot be present, please inform us in advance and make arrangements for someone trustworthy to be there on your behalf.

What happens if my items get damaged during the move?

While we take every precaution to prevent damage, accidents can happen. In the rare event of damage, please notify us as soon as possible. We have a claims process in place, and our team will guide you through the necessary steps to resolve the issue promptly.

How do I book a move with your company?

You can book a move by contacting our customer service team, filling out an online booking form, or visiting our local office.

What information do I need to provide when booking a move?

We’ll need details like your current and new addresses, preferred moving date, the size of your home, and any special requirements.

Is a deposit required to book a move?

Yes, we typically require a deposit to secure your moving date. The deposit amount and payment methods will be provided during the booking process.

Tipping Movers FAQ

Do I need to tip the movers at the end of the moving process?

Tipping the movers is not mandatory but is greatly appreciated as a gesture of appreciation for their hard work.

How much should I tip the movers?

Typically, for local moves, it is customary to tip 15-20% of the total moving cost, while for long-distance moves, 10% is a common guideline. However, the exact amount is at the client’s discretion.

Is tipping entirely up to the client's discretion?

Yes, tipping is entirely optional and at your discretion. You can choose to tip the movers according to your satisfaction with their service.

When and how should I give the tip to the movers?

It’s customary to provide tips to the movers at the end of the moving process, once all your belongings are safely delivered to your new location. You can give the tip directly to the movers in cash or through another payment method that you find convenient.

What if I have a large moving crew? Do I tip each mover individually?

You can choose to tip each mover individually or provide a collective tip to be divided among the crew. It’s entirely up to your preference.

Are there any specific situations where I should consider tipping more?

Suppose your movers go above and beyond in terms of service, handle difficult items or circumstances exceptionally well, or work under adverse conditions. In that case, you might consider a larger tip to show your gratitude.

What if I'm not satisfied with the moving service? Should I still tip?

If you’re not satisfied with the service, it’s a good idea to communicate your concerns with the moving company first. If issues are not resolved to your satisfaction, tipping is not mandatory, but it’s still at your discretion.

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